Last Updated: 11/19/2025
Welcome to IT Shifting (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://itshifting.co.uk/ and use our moving and relocation services.
By using our website and services, you consent to the data practices described in this policy.
1. Information We Collect
We collect several types of information to provide and improve our services to you.
a) Personal Information You Provide Directly:
This is information that can be used to identify you. We collect it when you:
- Request a Quote: Your name, email address, phone number, current and destination postcodes, and details about your move (e.g., number of rooms, large items).
- Contact Us: Your name, email, and the content of your message when you use our contact form or call us.
- Book Our Services: Full name, address, contact details, payment information, and specific moving instructions.
b) Information Collected Automatically:
When you visit our site, we automatically collect certain data via cookies and similar technologies:
- Log Data: Your IP address, browser type, pages visited, time and date of your visit, and the time spent on those pages.
- Device Information: Information about the device you use to access our site, including the device type, operating system, and unique device identifiers.
- Cookies & Tracking: We use cookies to understand how you use our site, remember your preferences, and improve your experience. You can control cookie settings through your browser.
c) Information from Third Parties:
We may receive information about you from third-party services, such as analytics providers (e.g., Google Analytics) or advertising partners, which we use to analyse traffic and measure the effectiveness of our marketing.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Our Services: To process your quote request, manage your booking, and perform the moving services you have hired us for.
- Communication: To contact you regarding your inquiry or booking, send you confirmation emails, and provide customer support.
- Website Improvement: To analyse how our website is used so we can enhance its functionality and user experience.
- Marketing (with your consent): To send you promotional emails about our services, special offers, or news that we think may interest you. You can opt-out of these communications at any time by using the “unsubscribe” link in our emails or by contacting us directly.
- Legal and Security: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Legal Basis for Processing (GDPR)
For users in the United Kingdom and European Economic Area (EEA), our legal basis for processing your personal data is typically one of the following:
- Performance of a Contract: Processing is necessary to provide you with the moving services you have requested.
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our website and services, provided these interests are not overridden by your rights.
- Consent: We rely on your consent to send you direct marketing communications. You can withdraw your consent at any time.
4. How We Share Your Information
We value your trust and do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:
- Service Providers: We share necessary information with trusted third parties who assist us in operating our website and providing our services, such as payment processors, email marketing platforms, and sub-contracted movers (who are bound by confidentiality agreements).
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owners.
5. Data Security
We implement appropriate technical and organisational security measures designed to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include secure servers and encryption protocols for sensitive data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements. For example, we will retain booking details for several years for tax and warranty purposes.
7. Your Data Protection Rights
Under data protection laws, including the UK GDPR, you have rights including:
- Access: The right to request copies of the personal data we hold about you.
- Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: The right to request that we erase your personal data, under certain conditions.
- Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
- Object to Processing: The right to object to our processing of your personal data, under certain conditions.
- Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details at the end of this policy. We will respond to your request within one month.
8. Cookies
We use cookies on our website. For more detailed information about the cookies we use and the purposes for which we use them, please see our Cookie Policy [Link to a separate Cookie Policy page if you have one, or include a brief summary here].
9. Third-Party Links
Our website may contain links to other sites that are not operated by us, such as partners or review sites. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, your data, or wish to exercise your data protection rights, please contact us.
